Unifying Customer Experience

Creating a single digital platform

for property ownership, management, and engagement

A leading Abu Dhabi–based government real estate developer sought to streamline the fragmented experience faced by property buyers and owners. Customers previously interacted with multiple disconnected systems for payments, documents, handover tracking, and updates, which resulted in delays and reduced satisfaction. To enhance engagement and support global expansion, the client needed a unified, secure, and mobile-first solution covering the entire property lifecycle. 

DBiz developed an invite-only property journey application that brought every customer interaction into one intuitive platform. The solution integrated with Salesforce for real-time property updates, UAEPass and Forgerock for identity management, and DocuSign and Signzy for secure, compliant transactions. Terraform and Azure DevOps automated deployments and ensured scalability, while the built-in Data Playground offered property valuations and market insights for informed decision-making. 

Download the full case study to explore how DBiz helped Abu Dhabi’s leading developer build a seamless, secure, and data-driven customer experience across every stage of the property journey.